FAQs

FAQs (Frequently Asked Questions)

Welcome to Anrelax.store’s FAQ page! Below are some of the most common questions we receive from our customers. If you can’t find the answer you’re looking for, please feel free to contact us at anrelax.vn@gmail.com or 0822001166.

  1. What types of products do you offer?
    We specialize in ergonomic pillows, beauty pillows, and premium sleep care products designed to enhance your sleep quality and overall well-being.

  2. How do I place an order?
    You can place an order directly on our website. Simply add the items you wish to purchase to your cart, proceed to checkout, and follow the prompts to complete your purchase.

  3. What payment methods do you accept?
    We accept major credit cards, including Visa, MasterCard, and American Express, as well as other payment options such as PayPal. All payments are processed securely.

  4. How long does it take to process and ship my order?
    Orders are typically processed within 1-3 business days. Shipping time varies depending on your location, but delivery to the United States can take up to 20 days.

  5. Can I track my order?
    Yes, once your order has been shipped, you will receive a confirmation email with a tracking number that you can use to monitor the status of your shipment.

  6. What is your return policy?
    We accept returns within 30 days of delivery for most products, provided they are unused and in their original packaging. Please refer to our Return Policy for more details.

  7. Do you ship internationally?
    Yes, we offer international shipping. Please note that shipping times and costs may vary depending on the destination.

  8. How can I contact customer service?
    You can contact our customer service team by email at anrelax.vn@gmail.com or by phone at 0822001166. We are here to assist you with any questions or concerns you may have.

  9. Are your products eco-friendly?
    Yes, we are committed to using materials that are environmentally friendly, safe for your skin, and gentle on your body.

  10. Do you offer gift cards?
    Yes, we offer digital gift cards that can be purchased and used on our website. Gift cards are a great way to share the gift of quality sleep with your loved ones.