Return Policy
Return Policy
At Anrelax.store, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you need to return an item, please review our return policy below:
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Eligibility for Returns
You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible, your item must be unused and in the same condition that you received it. It should also be in the original packaging. -
Return Process
To initiate a return, please contact us at anrelax.vn@gmail.com with your order number and details about the product you would like to return. We will respond promptly with instructions on how to return your items. -
Condition of Returned Items
Items that are damaged, altered, or not in their original condition may not be accepted for a return or may incur a restocking fee. Please ensure that your return is packaged securely to prevent any damage during shipping. -
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process a refund to your original payment method. Refunds may take several business days to appear in your account, depending on your bank or credit card provider. -
Non-Returnable Items
Certain types of items are non-returnable, including gift cards, downloadable software products, and personalized or customized items. Please check the product description before purchasing. -
Return Shipping
Customers are responsible for paying the shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. -
Exchanges
If you received a defective or damaged item and need to exchange it for the same item, please contact us at anrelax.vn@gmail.com. We will provide instructions for returning the item and sending you a replacement.
For any further questions regarding our return policy, please do not hesitate to contact us at anrelax.vn@gmail.com or 0822001166.